CUSTOMER SERVICE

FAQView frequently asked questions and answers.

1:1 Q&A

Check-in time at Hotel Paradise is after 15:00 and check-out time is 11:00.
The total number of occupants in a room should not exceed 2 adults and 2 children under 13 years of age, or 3 adults and 1 children under 13 years of age.
The maximum number of occupants permitted in a room depends on the room type and any extra guests are subject to additional charge:
1 extra adult guest: KRW 55,000 (VAT inclusive)
1 extra child guest (37 months - 13 years of age): KRW 33,000 (VAT inclusive)
Guests have access to swimming pools, fitness center, Playstation Zone, and Kids Zone from check-in until before check-out.
You can contact us at +82-32-729-2000 (09:00-18:00) or send us email at p-city@paradian.com for reservation or inquiries.
You can also make reservation online on the Paradise City official website.
https://www.p-city.com/front/reservation
A King room has one king size bed (W 1800mm x L 2100mm) and a twin room has two double size beds (W 1400mm x L 2100mm).
Beds and furniture in the room cannot be moved for the safety of guests and hotel properties.
Yes, the minibar is free per night and refilled once a day.
Amenities for infants and rental amenities are limited quantity and available on a first come, first serve basis.
Once your reservation is confirmed, we provide them depending on the availability.
There are premium buffet restaurant "On The Plate", Japanese fine dining restaurant "Raku", Italian restaurant "La Scala", lobby lounge with music "Lounge Paradise", and authentic Cantonese fine dining restaurant "Imperial Treasure". All these restaurants except for Imperial Treasure are operated directly by Hotel Paradise and offer 5% discount for Paradise Rewards Members. However, promotional items designated by each restaurant are excluded from the discount.

- On The Plate : +82-32-729-2200
- La Scala : +82-32-729-2203
- Raku : +82-32-729-2207
- Imperial Treasure : +82-32-729-2227
- Lounge Paradise : +82-32-729-2220
Strollers are allowed at Lounge Paradise, On The Plate, Raku, La Scala, and Imperial Treasure. However, they may not be allowed in certain facilities due to the traffic. (Can be stored at the waiting areas)

1 2 끝

1:1 consultation

Title * *Required fields

Content*

Name *

Email *

Mobile Phone *

You can find your inquiries and our responses at the ‘Inquiries’ of MY PAGE.
Your inquiries are processed by [Inquiry submission to the relevant department -> Investigation of the cause -> Improvement measures and appropriate actions -> Result announcement].
Please kindly understand that it may take some time to process the responses if the inquiries are submitted on the weekends or holidays.

Consent to collection and use of personal information (Required)

Paradise City is committed to protecting your personal information. In order to provide services, we require your consent in accordance with Articles 15 and 22 of the Personal Information Protection Act.

[Consent to Collection and Use of Personal Information]

1. Purpose of collection and use: user verification for membership service, customer notification and complaint handling

2. Information subject to collection

- Required information: username, password, name, date of birth, mobile phone number, email address

- Optional information: address, profession, wedding anniversary date, facilities of interest, areas of interest

3. The following rules apply to the personal information of inactive users and upon expiration of retention period counted from the last access, the personal information shall be stored/managed separately or destroyed:

1) Valid for 1 year

2) Applicable services: membership service (user verification, website login, view/credit/redemption/adjustment/conversion of reward points), card issuance, purchase of hotel products and services, updating information

3) After expiration: to be managed or stored separately

a. separate storage and management: As part of a measure equivalent to destruction, the personal information of inactive users shall be stored/managed separately from the database containing other users' personal information and unauthorized access is restricted.

b. notification of pending expiration: members shall be notified of destruction or separate storage/management of personal information via email or text message at least 30 days prior to expiration, including the date and types of information.

c. If inactive members use the service, it shall be considered a request to re-activate the account and their personal information shall be restored for normal storage/management.

4. Personal information shall be destroyed when the purpose of collection and use is achieved in accordance with Article 2 of the Privacy Policy or if requested by the member during the retention period or at the point of destruction. However, personal information shall be retained under the applicable laws and regulations in the following events:

- Period of retention/use: from the date of membership registration to the withdrawal of membership

- Applicable laws: Commercial Act, Act on the Consumer Protection in the Electronic Commerce Transaction, etc.

- Period of retention

ㆍWithdrawal of subscription or contract: 5 years

ㆍInformation about payment and product supply: 5 years

ㆍHandling complaints or disputes with consumers: 3 years (Act on the Consumer Protection in the Electronic Commerce Transaction, etc.)

ㆍCollection and use of credit information: 3 years (Credit Information Use and Protection Act)
In the event of outstanding payment or overpayment, the information shall be retained until the case is resolved.

5. You may refuse to consent to the collection and use of personal information. However, in this case, you may not be able to register as a member.

I agree

레이어 팝업 닫기